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Shipping and Returns


Shipping

Packages are generally dispatched within 2 days after receipt of payment and are shipped usually with UPS Ground Standard, with tracking and drop-off without signature. If you prefer delivery by UPS with required signature, an additional cost will be applied, so please contact us before confirming your order and inform us for choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as shipping costs. Handling fees are fixed, whereas transport fees vary according to total weight and/or measurements of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect our fragile objects.

Boxes are amply sized and your items are well-protected.

Shipping cost will be shown on the web site when you will confirm your order. Damage that occurs during shipping by a carrier selected by Une Vie de Chateau is responsibility of the carrier. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. You must notify Une Vie de Chateau within 24 hours of the time of delivery if you believe any part of your purchase is missing or damaged.


Return Policy

Une Vie de Chateau trusts you will be very pleased with your purchase. However, if you are not completely satisfied with any new, unused and undamaged item, contact us within 5 days of receipt the product for a prior written approval and obtain a Return Merchandise Authorization number (RMA). Please return the item(s) unused, undamaged in its original packaging within 7 business days of receiving authorization before it expires. A return with an expired RMA will not be accepted. The RMA number should be clearly marked on the package and returned  to us. Please note that any package without a valid RMA number marked on the box will be refused and returned to the sender at customer's own expense and/or additional restocking fee of 50% will be charged. All return must be accompanied by the original bill of sale. Please, e-mail to Pascale, at pascale@une-vie-de-chateau.com and we will be glad to give you the delivery address. This Return of Merchandise is subject to the following limitations :

1- Each return must be in the original packaging, unused and in a perfect sellable condition. We are not responsible for any damage that is caused by you and/or your animal to any of the items. We cannot honor returns or exchanges for any merchandise that has been used or is not in its original new condition.

 2- Shipping must be done with an express carrier as UPS or FedEx to limit the parcel transit time and avoid any damage due to long time transit exposure. Une Vie de Chateau cannot refund the shipping charges. Shipping charges for returned merchandise is the purchaser’s responsibility. We do not charge any re-stocking fees.

3- If your order is not arrived after 8 days following the normal indicated delivery time on your order, you must contact Pascale, at pascale@une-vie-de-chateau.com. We will not be held responsible for notifications after that time.

4- If a merchandise is damaged during the transit time, Une Vie de Chateau reserves the right to request from the purchaser proof by pictures of the damages.

5- Une Vie de Chateau does not accept returns on customized and personalized pieces and on discounted items.

6- Return(s) may be exchanged for store credit only. Store credits will not include the shipping costs of the next order.

Please send back the box insured, keep your receipt and be advised that until there is proof that we have received your returned merchandise, it is your property. Une Vie de Chateau is not responsible for items damaged or lost in transit.


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